How will my item be shipped?

Small items, including most seating products, will ship via UPS or FedEx when ordered in low quantities.  Oversized and higher quantity orders will ship via common carrier.  Common carrier delivery include dock to dock delivery only.  The customer is responsible for unloading, unless additional services are purchased in advance.  If you require lift gate service, inside delivery, or installation, please contact us prior to ordering to arrange a seamless delivery experience.

Do you offer white glove and installation services?

Yes!  Receiving common carrier shipments is not for everyone.  We can offer white glove and installation services in most areas of the US 48 states.  Please contact us to inquire about these services.

How Long Until I Receive My Order?

Each item we offer has a different lead time.  Items will ship as they are ready, unless we are advised otherwise.  Lead times are displayed on each product's page.  When an item is added to the cart, the lead time will display below the item title.  Lead times do not include transit times.  Please allow 3-5 business days for FedEx or UPS shipments, and 7-10 business days for common carrier shipments.  Deliveries that include inside delivery or installation may have alternative timelines.  Most importantly, if you have a specific deadline, contact us and we will work with you to ensure your deadline is met.

Where do you deliver?

We ship to the continental US 48 states.  We do accommodate locations outside of this region, but only certain products are available to be shipped outside of the US 48 states, and order minimums or other requirements may apply.  Please contact us to inquire.

Where do you ship from?

We ship from distribution centers and warehouses across the US.  Many items ship direct from the manufacturer due to their custom nature.  It is common for products to ship from different locations, so portions of your order will arrive at different times.

Can I pick up my order to avoid shipping charges?

We can accommodate these requests on a case-by-case basis.

Where is my tracking information?

We send out a shipping confirmation email when your item is shipped that includes your tracking information and the carrier. Sometimes, this email can end up in your spam folder, so if you have not received it, check there. You can also view your tracking information by logging into your account with the email address used on your order. If you need help, just contact us.

My item received shipping damage.

While uncommon, items can be damaged during shipment.  Please notify us immediately if damage is discovered.  When receiving a common carrier shipment, please make sure to note all damages (and shortages) on the delivery receipt.  Take pictures, including of the damaged boxes and product.  Photos will be used to file a claim with the carrier and initiate your replacement.